Excellerate Property Services (Pty) Ltd and its subsidiaries are proud to be responsible corporate citizens. They are continually striving to contribute to the support of various Corporate Social, Skills Development and Socio-Economic Development initiatives.

As part of the latter Excellerate/CBRE has allocated funding for bursaries towards the upliftment of South African youth.

These bursaries are available via its SETA/QCTO accredited college, and in this instant, Vital College. All applications are to be done online.

The bursary opportunity intends to fund various online and class-based skills programmes which are offered by Vital College.

This Smart Administrator programme is a credit bearing skills programme based on the  FETC:Business Administration Services- NQF level4.

This skills programme aims :

• • To empower individuals in the Administration function in any commercial or non-commercial organisation.
  • To generate competencies, skills and values required as building blocks  to advance into further studies or a change in career.
  • To enhance the potential of people in their current or new career choices.
  • To provide opportunities for people to move up their own company’s value chain.

NB!
Bursaries are allocated/awarded to South African citizens at the discretion of Vital College and no correspondence will be entered into.
Prospective learners with registered disabilities are particularly welcome to apply and are urged to highlight their status during application.

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Enjoy a seamless learning experience without the worry of data charges,
through our data free portal, when you enroll in this bursary program.

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Please note that terms and conditions apply.

Course Description

This course is designed to equip participants with essential administrative management skills, focusing on time management, record management, procedural development, report presentation, and communication.

Module 1: Time Management in the Workplace

1.1 Understanding Time Management

• • Importance of time management
  • Common time-wasting activities

1.2 Techniques for Efficient Time Management

• • Prioritisation methods (e.g., Eisenhower Matrix)
  • Planning and scheduling tools (e.g., calendars, to-do lists)

1.3 Implementing Time Management Strategies

• • Creating a personal time management plan
  • Monitoring and adjusting strategies for efficiency

Module 2: Managing Administration Records

2.1 Importance of Record Management

• • Types of administrative records
  • Legal and compliance considerations

2.2 Effective Record Keeping Practices

• • Organising physical and digital records
  • Implementing data management systems

2.3 Best Practices for Record Retrieval and Maintenance

• • Establishing a filing system
  • Regular audits and updates of records

Module 3: Developing Administrative Procedures

3.1 Understanding Administrative Procedures

• • Definition and purpose of procedures
  • Impact on organisational efficiency

3.2 Steps to Develop Effective Procedures

• • Analysing current workflows
  • Designing new procedures tailored to organisational needs

3.3 Implementing and Evaluating Procedures

• • Training staff on new procedures
  • Measuring effectiveness and making adjustments

Module 4: Presenting Information in Report Format

4.1 Types of Reports and Their Purposes

• • Overview of different report types (e.g., progress, analytical)
  • Choosing the right format for your audience

4.2 Structuring Reports Effectively

• • Key components of a report (introduction, body, conclusion)
  • Using visuals to enhance understanding (charts, graphs)

4.3 Tips for Professional Presentation

• • Editing and proofreading techniques
  • Presentation skills for delivering reports

Module 5: Processing Incoming and Outgoing Calls

5.1 The Role of Communication in Administration

• • Importance of effective communication
  • Professional etiquette in phone conversations

5.2 Techniques for Managing Calls Efficiently

• • Active listening and note-taking skills
  • Handling difficult calls and resolving issues

5.3 Implementing Call Management Systems

• • Utilising technology for efficient call handling
  • Tracking and documenting call outcomes

These are requirements for the skills programme.

• Ability to access your learning material online once accepted.
• A PC, Tablet or Smartphone.
• Access to a reliable internet connection.
• Active email account.
• Attend online workshops.
• Required to upload and submit work online.
• Ability to attend any of our branches in Durban, Cape Town, Johannesburg and Tzaneen

Course Start date: 04 November 2024

In-class dates for closed-book final written exams:

Final written exam 1 – 20 November 2024.
Final written exam 2 – 02 December 2024.
Final written exam 3 – 13 December 2024.
Final written exam 4 – 13 January 2025.
Final written exam 5 – 21 January 2025.

NB!

All final written exams are to be conducted at one of our regional campuses below.

Durban: Block E, 95 Umhlanga Rocks Drive, Durban North.

Johannesburg: 3A Summit Rd, Block D, Hyde Park, Johannesburg.

Cape Town: 222 Durban Road, Bellville, Cape Town.

Limpopo: Tzaneen training center, 32 Boundary Street, Arbor park, Tzaneen

Online remedial dates:

*Times for the confirmed dates are yet to be confirmed.

25 November 2024.

09 December 2024.

20 December 2024.

20 January 2025.

28 January 2025.

NB!

All remedial exams must be completed online.

Course end Date: 31 January 2025

This Programme if successfully completed has 33 credits that can be used towards the following qualification

• Business Administration Services (SAQA 61595) at NQF level 4, Credits 151